About this Job

We are currently recruiting a Clinical Receptionist to provide reception and administrative support to a group of physiotherapists and consultants at our Sheffield West Clinic

About This Job

Job description

If you are looking for a new challenge and want to join a friendly and supportive team, we would like to hear from you:

As an employer, we are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with all the tools and support they need to enjoy working and succeeding. We are welcoming, and passionate about delivering high quality patient care, treating everyone with dignity and respect.

The successful candidate will complement our experienced reception team the role involves:

As a Receptionist, you will be the first point of contact for our company. Your friendly demeanour, organizational skills, and attention to detail will contribute to creating a positive experience for our visitors and staff.

You will play a huge part in our patient journey, providing the best level of service to our customers, face-to-face, over the telephone and by email. As part of a well-established team you will be responsible for completing a range of reception and administrative duties such as responding to emails, taking telephone calls, booking appointments, ensuring customer details are up to date, chasing up customer referrals and taking payments, whilst assisting the senior team with regular administrative tasks.

You will also be required to personally assist consultants within the clinic setting, this includes ensuring their clinic rooms are adequate and ready for use and chaperoning patients when required.

Hours of Work

Flexibility in our team is key and the suitable candidate will be required to be just that, all team members are expected to assist with cover of other reception hours when required, covering team absence and sickness.

The clinics are open 8am-8pm Monday to Thursday, 8am to 5pm Friday and 8am to 1pm Saturday.

The successful candidate

You will be an excellent communicator, customer service orientated, well-organised and reliable. Be able to work using your own initiative whilst maintaining regular updates with your team.

You should have a professional outlook, empathetic telephone manner and understand the importance of patient confidentiality.

Knowledge and skills

To apply for this position candidates must have a background within reception and/or office administration and ideally experience within a medical environment, however commitment to providing excellence in patient service is what matters to us the most and in-house training will be given. Experience using Microsoft office packages, Excel, Word, and Outlook is essential.

What we offer as an employer

We are a responsive employer who empowers their team, achieving and celebrating milestones together with praise

Approaching our roles with balance, integrity, and fairness.

We are supportive, welcoming, and inclusive. Treating everyone with dignity and respect.

We work collaboratively, encouraging feedback and sharing ideas

We are forward thinking listeners but most of all, we are thoughtful and kind.