As an employer, we are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with all the tools and support they need to enjoy working and succeeding. We are welcoming, and passionate about delivering high quality patient care, treating everyone with dignity and respect.

The successful candidate will compliment our experienced administration teams and the role involves:

Playing a huge part in our patient journey, providing the best level of service to our customers, face to face, over the telephone and by email. You will be responsible for completing a range of administrative duties, working for a large network of physiotherapists and orthopaedic consultants.

As part of a well-established team, your role will be varied and include tasks like emailing patients, booking appointments, issuing physiotherapy referrals to clinics within our network, managing spreadsheets and databases, dealing with sensitive patient data including medical records, managing consultant diaries, producing invoices and managing finances.

You will also be required to personally assist consultants within the clinic setting, this includes ensuring their clinic rooms are adequate and ready for use and chaperoning patients when required.

Hours of Work

Monday / Tuesday / Wednesday 9-5pm

Flexibility in our team is key and the suitable candidate will be required to be just that, all team members are expected to assist with cover of other hours when required, covering team absence and sickness.

The clinics are open 8am-8pm Monday to Thursday, 8am to 5pm Friday and 8am to 1pm Saturday.

Although the role will be based at our head office, 3 Sandygate Park Sheffield S10 5TZ you may be asked to work at our Chesterfield clinic as necessary, and must be available to do so.

The successful candidate

You will be an excellent communicator, customer service orientated, well-organised and reliable. Be able to work using your own initiative whilst maintaining regular updates with your team.

You should have a professional outlook, empathetic telephone manner and understand the importance of patient confidentiality.

Knowledge and skills

To apply for this position candidates must have a background within office administration and ideally experience within a medical environment, however commitment to providing excellence in patient service is what matters to us the most and in-house training will be given. Experience using Microsoft office packages, Excel, Word, and Outlook is essential.

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